SHIPPING & PROCESSING POLICY
MOST BUNDLE ORDERS SHIP WITHIN 9-12 BUSINESS DAYS.
OTHER ITEMS (WIGS, CLOSURES, FRONTALS, and 30”-40” BUNDLES) HAVE LONGER PROCESSING TIMES.
PLEASE ENSURE YOU THOROUGHLY READ EACH ITEMS DESCRIPTION BOX BEFORE ADDING TO YOUR CART!
WE ARE CURRENTLY RUNNING ABOUT 1 DAY BEHIND PROCESSING. WE APOLOGIZE FOR THE INCONVENIENCE.
PLEASE ENSURE YOU READ THE DESCRIPTION BOX OF EACH PRODUCT PAGE TO KNOW WHAT THAT PRODUCT'S PROCESSING TIME IS!!!!
YOU WILL KNOW YOUR ORDER HAS FINISHED PROCESSING WHEN YOU RECIEVE AN EMAIL NOTIFICATION WITH THE TRACKING NUMBER. THIS MEANS YOUR ORDER HAS BEEN FULFILLED OR IS ABOUT TO BE FULFILLED. WHEN IT SHIPS, YOU'LL GET A NOTIFICATION THAT THERE'S MOVEMENT ON THE TRACKING.
WE DO NOT SEND OUT ANY OTHER COMMUNICATIONS APART FROM YOUR ORDER CONFIRMATION AND YOUR TRACKING INFO.
IF YOU HAVE NOT HEARD FROM US, YOUR ORDER IS STILL PROCESSING!
IF YOU ARE PASSED YOUR PROCESSING TIME,
DO NOT DM US ON SOCIAL MEDIA!!!
Our phones are down as we extremely down-staffed and working through hundreds of email inquiries a day.
After processing, it will take 3-5 days to receive your package AFTER you see movement on the tracking. All orders placed after 3:00 pm EST are considered placed the next business day.
It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.
For orders placed prior 3 pm (EST) will be processed that day, If placed after 3 pm (EST) an additional day will be required for processing. We will give you a delivery estimate when you place your order based on the information we receive from our system. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS and UPS to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.
*We are not responsible for any packages lost in transit or stolen upon delivery. All of our packages require signature please ensure that you will be home at the time of delivery. If you will not be home at the time of delivery please contact USPS or UPS to make them aware of this to either reschedule delivery or allow you to pick the package up at your local post office.*
PLEASE GET THE SHIPPING INSURANCE DURING CHECKOUT. OTHERWISE, IF YOU'RE PACKAGE SAYS DELIVERED AND SIGNED FOR AT YOUR ADDRESS, WE WILL NOT BE RESPONSILBE FOR IT GETTING STOLEN. IF YOUR PACKAGE IS LOST IN TRANSIT, WE WILL NOT BE RESPONSIBLE.